A LETTER FROM THE GENERAL MANAGER
Dear Valued Guests,
I thank you for your patience as we work through the many new challenges this pandemic has presented. We are excited to reopen and provide an entertaining break from the day-to-day world. We have been hard at work and look forward to providing wonderful memories for you and your family at Rapids Water Park.
The pandemic has required us to raise our already demanding standards to an even higher level with new protocols. I would like to introduce our new Splash Safety Guidelines for implementing enhanced health and safety measures for our guests and team members. There are a multitude of new signs at Rapids Water Park. Please read them during your day at the park. We will do our best to provide a safe environment. It is up to you, our guests, to help us ensure the safest experience for everyone.
Splash Safety Guidelines
Rapids recommends that you purchase your One-day Admission tickets, General Parking and Season Passes online prior to your visit.
Implement Daily Wellness Checks: Team members and guests undergo a verbal screening upon arrival each day; team members also receive a temperature check and are sent home if their temperature exceeds 100.4°. At times, there could be a slightly longer than normal wait time to pass through the security checkpoint. Should this occur, we ask for and appreciate your patience. The screening questions include:
- Have you personally experienced any of the following symptoms within the last 72 hours? A temperature at or greater than 100.4˚ F (38˚ C)
- Shortness of breath or difficulty breathing
- Repeated shaking with chills
- Muscle pain
- Sore throat
- New loss of taste or smell
- Have you had close contact with any person known to have COVID-19 or that has demonstrated any of the signs or symptoms within the last 72 hours? Answering yes to any of these questions may prevent you from entering the park.
Additionally, we recommend that employees and guests who feel ill or are ages 65 and older to stay home. They are the most vulnerable population to illness. Face masks are required for employees in virtually every area of the park. Masks should be worn when entering the park; when in line at the snack bar, retail store, or bar; and in bathrooms. Due to safety constraints, face coverings are not permitted while in the water or on slides.
Practice Social Distancing: Guests are guided by signs and announcements to stay at least six feet from others and limit interactions with those who are not in their party. Visual cues are provided with ground markers to assist guests with social distancing practices while in line at the park entrance, attractions, restrooms, food service locations and more. Deck layouts are modified to ensure distancing in all lounging and dining areas. Please Note: Social Distancing is a shared responsibility between our guests and the park. We provide guidance, but we count on our guests to follow this guidance in order to maintain the safest conditions for all guests and staff members.
Promote Hand Hygiene & Respiratory Etiquette: Additional hand sanitizing stations are placed throughout the park, and signs are displayed to encourage all employees and guests to wash their hands often. Masks should be worn when entering the park; when in line at the snack bar, retail store, or bar; and in bathrooms. Masks cannot be worn in the water or on water attractions.
Clean, Disinfect & Sanitize on a Continuous Basis: The CDC states, “disinfection with chlorine… should inactivate the virus in the water.” The water in all attractions is treated with chlorination and constantly monitored by computer. Team members are assigned additional duties that support cleanliness throughout the park, including disinfection of handrails, loungers, tabletops, tubes, mats, door handles, and other surfaces.
Encourage Electronic Payments: Guests are encouraged to purchase admission tickets and parking online prior to arriving at the park to minimize interactions during the park entry experience. Guests are encouraged to use contactless or card payments instead of using cash while visiting.
Manage Use of Indoor Areas & Communal Spaces: Homeland Security’s biodefense research laboratory states, “sunlight seems to be very detrimental to the virus,” and “within minutes, the majority of the virus is inactivated on surfaces and in the air in direct sunlight.” Our guests spend their entire day outdoors in the sunshine or in shaded areas, except for the restroom buildings and other minor service areas which are disinfected regularly throughout the day. Employee break areas are expanded for social distancing and use of communal areas is staggered. Sharing of equipment or supplies is discouraged.
Provide a COVID-19 Response Team: A team of supervisors and managers is available to respond to COVID-19 concerns from guests or employees. The response team acts on reported COVID-19 exposure events and notifies local health authorities, staff, and guests as required. They train staff on all safety protocols and ensure that the team is socially distanced during meetings and training. They manage the isolation of those who are sick and their transportation to home or a healthcare provider.
I cannot thank you enough for your continued support and understanding. We encourage you to read our new signage. Please ask questions, we want you to have a day full of memories. I look forward to seeing you at the park soon!
General Manager – Rapids Water Park